Shipping Disclaimer

Free shipping only applies to commercial dock to commercial dock LTL shipments that incur no fees or restrictions.

Restrictions apply to Free Shipping.

1) Some orders may fall subject to shipping zone restrictions. Rent Letters has the right to review each orders delivery location for zone restrictions and when applicable shipping fees may apply to customer.

2) Liftgate fees will apply to customer on LTL/Freight shipments if customer delivery location does not have a commercial loading dock to receive the LTL/Freight shipment.

3) Certain delivery locations like Residents, Churches, Hotels, etc have additional delivery fees. These fees will apply to customer if applicable.

4) Missed Shipments/Deliveries may be subject to additional fees.

5) Major Metropolitan areas will occasionally be subject to limited access delivery fees. These fees will apply to customer if applicable.

LTL Information – Customer Agreement

  1. Customer agrees to be on site or have a representative on site to receive/send out the delivery.
  2. Customer agrees that any delays incurred on delivery/pick up will be billed to the credit card on file for the order.
  3. Customer understands that the letters are delivered by a 3rd party logistics company and not Rent Letters. Customer is responsible for removal of the letters from the crate they ship in, all set up, tear down, then repacking of the original crate for return shipment.
  4. Customer agrees to printing the labels and Bill of Lading paperwork needed for the return shipment.
  5. Customer agrees to affix labels mentioned above to the external of the shipment.
  6. Customer is responsible for the arrival and departure of the letters. Any damage, delays, fees, lost, stolen, or other issues are solely the responsibility of the customer.
  7. Customer agrees the credit card on file for the order is to be charged for all/any fees incurred.

Customer Rental Agreement

This Customer Rental Agreement (this “Agreement”) is a legal agreement between you, the customer, (“you” or “your”) and Rent Letters. (“The Rent Letters “we,” or “us”), establishing the terms and conditions under which you will rent 3 foot Marquee Letters and receive related services from us through our website at

Before you complete your website order checkout process, carefully read this customer rental agreement. By completing your order you are agreeing to be bound by and are becoming a party to this Agreement. If you do not agree to all the terms of this Agreement, you will not be permitted to rent Products from Rent Letters.

This Customer Rental Agreement contains all the terms and conditions governing your rental of Products from The Rent Letters through our website. You agree that your use of the website and your rental of Products is subject to our website Terms & Conditions of Use and our Privacy Policy, as such terms may change from time to time. You agree and acknowledge that you are renting the Products and that ownership of the Products remains with Rent Letters at all times.

Rental Fees and Credit Card Authorizations: The rental fee (“Rental Fee”) for the Products will be the Rental Fees, accidental damage waiver, taxes and any other associated charges detailed on the checkout page of our website in connection with your rental order. Upon placing your order for Products, you authorize us to charge your credit card for the Rental Fee and any applicable fees after the rental including but not limited to (repairs, damages, missing items, shipping fees, etc). We will charge your credit card the amount of the Rental Fee immediately upon you completing your order on our website and will bill this same credit card for any fees after the rental. You represent that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting the Products and paying fees as described herein. A reservation for a Product on our website is an order for the rental of that Product, no matter how far in advance the order is placed. In addition to the Rental Fee, you further authorize us to charge your credit card for any Late Fees, Replacement Fees or other damage amounts applicable.

Product Quality: We will ship to you the Products as requested by you through our website ordering system. When you receive the Products you ordered, you should immediately inspect the Products. If any item is damaged, you must notify us within 24 hours of order delivery, and we will ship you a replacement item at no additional cost to you, except for the actual cost of shipping.

Rental Time: Our letters are only rented for 1 day (the day of your event).  Additional rental days are subject to extended rental fees.

Use: Our letters are not to be left outside overnight, and are not able to get wet.  If for any reason you damage the letters with water our full replacement fees will be applied ($500.00 per letter).

Cancellations: Rent Letter can cancel your order at any time, for any reason. You may cancel your order for Products at least forty (40) days prior to your event date and receive a full refund with no cancellation fee. For cancellations that are less than forty (40) days prior to your event date, you will receive a rental credit for the full order amount, good towards a future rental order. Shipping and Return: Your rental order will be shipped to you via a variety of carriers (United Parcel Service (UPS), FedEx, various 3PL’s), and will be scheduled to arrive at least 1 day prior to your event date (unless otherwise noted). We ship only to a valid residence, office, commercial or hotel street address within the continental US (we can not ship to a P.O. Box). All orders are shipped in a high quality corrugated box or similar.

A pre-paid return shipping label and/or a scheduled pickup for freight/LTL is included with every order. To return your rental order, carefully place all rental items in the original shipping box, pack the letters with any included packing, seal the box, and place the return shipping label over the old shipping label, and deliver or move the boxes/pallet/cartons to any authorized Federal Express (FedEx)/UPS/other pick-up site or the original manned location upon where it was delivered. If this is the case you are responsible for informing your Rent Letters Account Manager the exact location where it should be collected. DO NOT TRY TO USE ANY OTHER SERVICE TO RETURN YOUR ORDER NOT FIRST AUTHORIZED BY RENT LETTERS. Be sure to return all rental items as listed on the packing slip included in your order. We are not responsible for any personal property returned with the rental order or damage to the letters inflicted by the shipping company or method shipped.

Late Fees, Damages and Replacement Fees: All rental orders must be arranged to ship back to Rent Letters no later than 1 day following your event date. Orders must be returned in the original Rent Letters shipping box/equipment/configuration. Your order will be considered arranged for return when you follow the return instructions and deliver the box to any authorized location or upon confirmation of pick up from a Rent Letters employee/designated delivery company. Orders not timely returned will be charged at the rate of 25% of the total Rental Fee, per day starting on day 2. Any Products not marked shipped within 3 days of your event shall be deemed lost or appropriated and, in addition to Late Fees, you will be charged Product replacement fees (“Replacement Fees”) as detailed below.

LTL/Freight Delivery and Pickup: Customer agrees to manage the LTL/Freight shipment both inbound and outbound. This includes having a person present to sign the BOL for the delivery and also to sign the BOL for the outbound shipment. LTL shipments are scheduled by the day (not the hour), please be advised that delivery/pickup time windows typically are 9AM-5PM. Someone at your location is required to be present for delivery/or pickup.

Delivery Times and Dates: Rent Letters in not responsible for any delays in shipping due to unforeseen circumstances out of Rent Letters control. Rent Letters uses a variety of 3rd Party Logistics companies for our deliveries. Shipping delivery times and days are not guaranteed.

When you rent Products from Rent Letters, an Accidental Damage Waiver is added to the cost of your order. This waiver covers only damages that can be repaired manually at $150 per hour. If we determine that a rental Product is damaged beyond repair, or if a rental Product is not returned, you will be charged a Replacement Fee for the item. Replacement Fees for individual items are as follows: 3 foot marquee letters: $500 per item. Wooden Shipping Pallet Box $500 per box. Cardboard box for letter $40 per box. Letter Stand $50 per stand.

You will be responsible for Late Fees, Replacement Fees and any other damage charges collectively, the “Fees” associated with Products you ordered and for any orders for Products initiated from your account. The credit card stored on file and used for your order will be charged the Fee amount the same day the fee in incurred.  If we are unable to collect Fees owed by a member of the booking party, the event manager/company manager shall be responsible for paying such Fees. If you do not pay the amounts you owe to us when due, then we will need to institute collection procedures. You agree to pay our costs of collection, including without limitation reasonable attorneys’ fees.

Limitation of Liability: The full extent of Rent Letters liability to you under this agreement is governed by our website Terms & Conditions of Use (available at Terms & Conditions) and our Privacy Policy (available at Privacy Policy), which are hereby incorporated into this Customer Rental Agreement.

No Warranty: We do not make any representations or warranties about the products and all disclaimers set forth in the Terms & Conditions of Use will apply to the products and any other activities under this agreement.